Cancellation & Refund Policy

1. User-Initiated Contest Cancellation

Pre-Contest Cancellation: If you wish to cancel your participation in a contest before it begins, you may do so within the timeframe specified on the contest details page. Upon successful cancellation, any entry fees paid will be refunded to your account balance.

Post-Contest Start: Once a contest has started, cancellations are not allowed. Entry fees become non-refundable after the contest begins, as results are determined by the real-life performance of players.

2. Contest Cancellation by Pon4ikiOnline

Insufficient Participants: If a contest does not meet the required minimum number of participants, Pon4ikiOnline reserves the right to cancel the contest. In such cases, all entry fees will be fully refunded to the participants.

Technical Issues: In the event of technical difficulties, server problems, or other unforeseen circumstances that affect the fair conduct of a contest, Pon4ikiOnline may cancel the contest. Participants will be notified, and entry fees will be refunded.

Rule Violations: If a contest is canceled due to participants violating our Fair Play Policy or other rules, refunds may not be provided to those involved in the violation.

3. Refund Policy

Eligible Refunds: Refunds are typically processed for the following reasons:

• Contest cancellation by Pon4ikiOnline.
• User-initiated cancellations before the contest begins.
• Billing or payment errors.

Refund Method: Refunds will be credited to your Pon4ikiOnline account balance. This balance can be used for future contest entries or withdrawn in accordance with our standard withdrawal procedures.

Non-Refundable Situations: Refunds will not be issued in the following cases:

• Disqualification from a contest due to rule violations.
• Losses incurred during gameplay based on player performance.
• Requests made after the contest has started or concluded.

4. Withdrawing Your Account Balance

Withdrawal Requests: Users may request to withdraw their account balance at any time, subject to the minimum withdrawal amount specified on our platform. Withdrawals will be processed to the payment method linked to your account.

Processing Time: Withdrawal requests are typically processed within 3-5 business days. However, processing times may vary depending on your payment provider.

Withdrawal Fees: Pon4ikiOnline may charge a nominal fee for processing withdrawals. Any applicable fees will be clearly stated during the withdrawal process.

5. How to Request a Refund or Cancellation

Contact Us: To cancel a contest entry or request a refund, please contact our customer support team at [email protected]. Include relevant details such as your account information, the contest in question, and the reason for your request.

Review Process: Our team will review your request and respond within 24-48 hours. Additional information may be requested to process your request efficiently.

6. Changes to the Cancellation & Refund Policy

Pon4ikiOnline reserves the right to update or amend this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our services after any changes signifies your acceptance of the revised policy.

7. Contact Us

For any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].